12.2 Other Sources

BCS Configuration Management Specialist Group,

Email to cmsg@bcs.org.uk

European Foundation for Quality Management

Website at www.efqm.org. '...the battle for Quality is one of the prerequisites for the success of your companies and for our collective success.' (Jacques Delors)

W. Edwards Deming Institute (The)

Website at www.deming.org. 'We should work on our process, not the outcome of our processes.'
(W. Edwards Deming)

ISO 9000 Information Forum

Website at www.iso-9000.co.uk

British Standards Institution

Website at www.bsi.org.uk