12.1 References
Balanced Scorecard (The): Translating strategy into action
Robert S. Kaplan, David P. Norton / Hardcover / published 1996
Harvard Business School Press
ISBN: 0-87584-651-3
Capability Maturity Model (The): Guidelines for Improving the Software Process
Carnegie Mellon University, Software Engineering Institute, Addison-Wesley
ISBN 0-201-54664-7
Code of Practice for IT Service Management (A), DISC 0005
Extracts are reproduced with the permission of BSI
under licence number PD\ 1999 0877. Complete copies of the standard can be obtained
by post from BSI
Customer Services,
389 Chiswick High Road, London W4 4AL.
www.bsi.ork.uk/disc/products, Tel: 020-8996 9001
Marion V. Kelly
McGraw-Hill/published: 1996.
ISBN: 0-07-707977-9
Cultures of work organisations (The)
Trice/Beyer (1993). Prentice Hall, N.J. U.S.A.
ISBN 0-13-191438-3
Industrial automation systems and integration — Product data representation and exchange — Part 44: Integrated generic resources: Product structure configuration - ISO 10303-44:1994
Edition: 1 (monolingual)
Number of pages: 51
Price code: U
Technical committee / subcommittee: TC 184 / SC 4
ICS: 25.040.40
Descriptors: automation, automation engineering, computer applications, data, data exchange, data representation, and industrial products
Industrial automation systems and integration — Product data representation and exchange — Part 203: Application protocol: Configuration controlled design - ISO 10303-203:1994
Edition: 1 (monolingual)
Number of pages: 581
Price code: XM
Technical committee / subcommittee: TC 184 / SC 4
ICS: 25.040.40
Descriptors: automation, automation engineering, computer aided design, computer applications, data, data exchange, data representation, design, industrial products, and protocols
Information technology — Software life cycle processes - ISO/IEC 12207:1995
Edition: 1 (monolingual)
Number of pages: 57
Price code: U
Technical committee / subcommittee: JTC 1 / SC 7
ICS: 35.080
Descriptors: computer software, computers, data processing, data processing
equipment, and life-cycle
Information technology - Software life cycle processes - Configuration
Management for Software - ISO/IEC DIS 15846
Edition: 1 (monolingual)
Technical committee / subcommittee: JTC 1 / SC 7
ICS: 35.080
Descriptors: computer software, computers, data processing, data processing
equipment, and life-cycle
Information technology — Specification and standardisation of data elements — Part 5: Naming and identification principles for data elements - ISO/IEC 11179-5:1995
Edition: 1 (monolingual)
Number of pages: 14
Price code: G
Technical committee / subcommittee: JTC 1 / SC 14
ICS: 35.040
Descriptors: data elements, data processing, data representation, identification methods, information interchange, naming, and specifications
ISO 10007:1995
Quality management — Guidelines for Configuration
Management
Edition: 1 (monolingual), Technical committee / subcommittee: TC 176 / SC 2, ICS: 03.120.10
Descriptors: general conditions, interfaces, quality assurance, quality assurance systems, quality management
ISO/IEC 12207:1995
Information technology — Software life cycle processes
Edition: 1 (monolingual), Technical committee / subcommittee: JTC 1 / SC 7, ICS: 35.080
Descriptors: computer software, computers, data processing, data processing equipment, and life-cycle
IT Infrastructure
Library, (®ITIL), Service Support Set, Configuration
Management, Change
Management, Software Control and Distribution
CCTA, tel 01603 704567, www.itil.co.uk; The Stationery Office, Tel 020-7873 9090; or itSMF, tel: 01603 767181, www.itsmf.com.
Leading change
John P. Kotter/ hardcover/1996
Harvard Business School Press
ISBN: 0-875847-47-1
Managing Successful Projects with PRINCE2, ISBN 0-11-330855-8
CCTA, tel 01603 704567; or The Stationery Office, tel 020-7873 9090
ISBN 0-11-330855-8
D. Whitgift, Wiley, 1991
ISBN 0-47-192940-9
New organisational wealth: managing and measuring knowledge-based assets (The)
Sveiby (1997). Berret-Koehler; San Francisco, U.S.A.
ISBN 157675014-0
Organisational transformations
Espejo/Schumann/Schwaninger/Bilello (1996). John Wiley&Sons; Chichester, England
ISBN 0-471-96182-5
Tim Mikkelsen & Suzanne Pherigo, 1997, Prentice Hall
ISBN 0-13-240854-6
PRINCE2 (reference manual)
ISBN 0-11-330685-7 - £55.00
Davenport (1993). HBS, Boston, Massachusetts U.S.A.
ISBN 0-87584-366-2
Edition: 1 (monolingual)
Number of pages: 14
Price code: G
Technical committee / subcommittee: TC 176 / SC 2
ICS: 03.120.10
Descriptors: general conditions, interfaces, quality assurance, quality assurance systems, quality management
Service Quality
Brown/Gummesson/Edvardsson/Gustavsson (1991). Lexington Books; N.Y., U.S.A.
ISBN 0-669-21152-4
Structures in fives: designing effective organisations
Minzberg (1993). Prentice Hall, N.J. U.S.A.
ISBN 0-13-855479-X
