7.1 Goal of Configuration Management

Businesses require quality IT services provided economically. To be efficient and effective, all organisations need to control their IT infrastructure and services. Configuration Management provides a logical model of the infrastructure or a service by identifying, controlling, maintaining and verifying the versions of Configuration Items (CIs) in existence.

The goals of Configuration Management are to:

• account for all the IT assets and configurations within the organisation and its services
• provide accurate information on configurations and their documentation to support all the other Service Management processes
• provide a sound basis for Incident Management, Problem Management, Change Management and Release Management
• verify the configuration records against the infrastructure and correct any exceptions.