Previous Section   Next Section

2.9 Financial Management for IT Services

Financial Management is responsible for accounting for the costs of providing IT service and for any aspects of recovering these costs from the Customers (charging). It requires good interfaces with Capacity Management, Configuration Management (asset data) and Service Level Management to identify the true costs of service. The Financial Manager is likely to work closely with the Customer Relationship Manager and the IT Directorate during the negotiations of the IT department budgets and individual Customer's IT spend.

Previous Section   Next Section