This topic is also covered in another title in the ITIL series:

Service Delivery (ISBN 0113300174 Published 2001)

ICT Infrastructure Management (ISBN 0113308655 Published 2001)

Applications Management (ISBN 0113308663 Published 2001)

Implementing ITIL (ISBN 0113308779 Published 2001)

To order these titles please contact the publisher, The Stationery Office, whose details may be found on the contact page of this product.