ANNEX 9A Checklist to use when reviewing rollout plans

• Are roles and responsibilities clear?
• Are the rollout procedures sound?
• Is there adequate budget and resource committed to complete the Release?
• Have all the necessary RFCs been raised and authorised, and is it planned to update the CMDB?
• Have all training issues been considered: end Users, IT support staff, Release Management staff?
• Has technical support for the rollout been properly planned and agreed?
• Are there any software licensing issues to consider during the rollout (e.g. software copyright protection schemes such as dongles, or authorisation passwords)?
• Have all the Capacity Management issues been considered and planned (e.g. response times and LAN traffic)?
• Do the plans conform to the organisation's Release policy? For example, a company might state that it intends to allow any person to access any application from any workstation; or they may allow or disallow individuals from installing their own software.
• Are there any software/hardware dependencies? For example, some software may only work on certain hardware combinations; or some software may only work with certain other software prerequisites.
• Does the rollout plan fit in with the established Service Management and support procedures?
• Are there any installation issues not yet resolved?
• Has operational acceptance testing been included in the plans?
• Is there a procedure to verify successful implementation of a Release?
• Are there any outstanding, hardware, cabling, network or environmental issues (e.g. power supplies)?
• Have clear acceptance criteria for the system going live been agreed?
• Is there a clear procedure for approving the stage sign-offs and the final sign-off of the Release?
• Does the rollout plan conflict with any other planned Changes?
• Has the emergency fix policy been determined?
• Has a thorough back-out plan been produced and tested?
• Has the schedule for a specific Release been published?
• Have the Service Desk, Technical Support, Service Level Manager and the Customers and Users been informed?
• Has the SLA and any OLAs or contracts been reviewed and revised?
• Has the Business Continuity Plan been updated to reflect the Changes?