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8.1 Introduction
8.2 Basic concepts
8.3 The Availability Management
Process
8.4 The Cost of (Un)Availability
8.5 Availability Planning
8.6 Availability improvement
8.7 Availability measurement and
reporting
8.8 Availability Management tools
8.9 Availability Management methods
and techniques
Annex 8A - Availability Manager
- Role, responsibilities and key skills
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