Annex 7A - ITSCM Manager - Role, responsibilities and key skills

Role

To implement and maintain the ITSCM Process in accordance with the overall requirements of the organisation's Business Continuity Management process and to represent the IT Services function within the Business Continuity Management process.

Responsibilities

• Develop and manage the ITSCM Plan to ensure that, at all times, the recovery objectives of the business can be achieved.
• Ensure that all IT Service areas are prepared and able to respond to an Invocation of the Continuity plans.
• Maintain a comprehensive IT testing schedule.
• Undertake quality reviews of all procedures and ensure that these are incorporated into the testing schedule.
• Communicate and maintain awareness of ITSCM objectives within the business areas supported and IT Service areas.
• Undertake regular reviews, at least annually, of the Continuity plans with the business areas to ensure that they accurately reflect the Business processing Environment.
• Negotiate and manage contracts with providers of third party recovery services.
• Manage the IT Service delivery during times of crisis including:
  
  • Co-ordination with the crisis control team
  • Invocation of the appropriate recovery facilities
  • Resource management, direction and arbitration
  • Recovery site management.

Key skills

• Senior IT Management level.
• Experience in ITSC.
• Knowledge and experience of Contract Management type roles.
• Ability to translate business recovery requirements into technical requirements and specifications.
• Good IT technical knowledge to enable quality assurance of procedures to be undertaken.
• Ability to communicate at all levels within the organisation.

 

 

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