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When implementing new processes in an organisation there are benefits to running the activity as a project. Accordingly, this book refers to Service Management Projects that are implemented to introduce new processes or to improve the current processes for the delivery or support of IT services.
There are a variety of structured project management methods that can be adopted. Within ITIL when we discuss project management if we need to draw on a particular method we will use PRINCE2 which is owned by CCTA and widely adopted throughout UK Government bodies, the Public and Private sectors, and internationally.
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