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CCTA plans to produce guidance that discusses the major processes required to manage applications throughout their lifetime. Service Management is typically concerned with a product (software/hardware) at a particular point in time to support the service requirements of the business. But it should be more than this. It delivers a maintainable service for the business - this means delivering the skills, training, and communications with the application. Applications Management considers the issues from feasibility through productive life to final demise of the application.
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