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This book is relevant to anyone involved in the delivery or support of services. It is applicable to anyone involved in the management or day-to-day practice of Service Management, in-house or outsourced, as well as anyone defining new processes or refining existing processes. Business managers will find the book helpful in understanding and establishing best practice IT services and support. Managers from supplier organisations will also find this book relevant when setting up agreements for the delivery and support of services.
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