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| AMDB | Availability Management Database |
| AST | Agreed Service Time |
| ATM | Auto Teller Machine |
| BCM | Business Continuity Management |
| BIA | Business Impact Analysis |
| BRM | Business Relationship Management |
| CAB | Change Advisory Board |
| CDB | Capacity Database |
| CFIA | Component Failure Impact Analysis |
| CI | Configuration Item |
| CIA | Confidentiality, Integrity and Availability |
| CMDB | Configuration Management Database |
| CSBC | Computer Services Business Code |
| CSS | Customer Satisfaction Survey |
| DT | Down Time |
| EFQM | European Foundation for Quality Management |
| EUA | End User Availability |
| EUDT | End User Down Time |
| EUPT | End User Processing Time |
| FTA | Fault Tree Analysis |
| ICT | Information and Communication Technology(ies) |
| ISP | Internet Service Provider |
| ITAMM | IT Availability Metrics Model |
| ITIL | Information Technology Infrastructure Library |
| ITSC | IT Service Continuity |
| ITSCM | IT Service Continuity Management |
| ItSMF | IT Service Management Forum |
| IVR | Interactive Voice Response |
| KPI | Key Performance Indicator |
| LAN | Local Area Network |
| MBNQA | Malcolm Baldrige National Quality Award |
| MIM | Major Incident Management |
| MTBF | Mean Time Between Failures |
| MTBSI | Mean Time Between System Incidents |
| MTTR | Mean Time To Repair |
| OGC | Office of Governnment Commerce |
| OLA | Operational Level Agreement | OLTP | On-line Transaction Processing |
| PAD | Package Assembly/Disassembly device | PKI | Public Key Infrastructure |
| PRINCE | Projects IN Controlled Environments | QA | Quality Assurance |
| RAG | Red-Amber-Green | RAID | Redundant Array of Inexpensive Disks |
| RFC | Request For Charge | ROCE | Return On Capital Employed |
| ROI | Return On Investment | RWO | Real World Object |
| SIP | Service Improvement Programme | SLA | Service Level Agreement |
| SLAM | SLA Monitoring | SLM | Service Level Management |
| SLR | Service Level Requirement | SMO | Service Maintenance Objectives |
| SOA | System Outage Analysis | SPOF | Single Point of Failure |
| TCO | Total Cost of Ownership | TOP | Technical Observation Post |
| TOR | Terms Of Reference | TQM | Total Quality Management |
| UPS | Uninterruptible Power Supply | VBF | Vital Business Function |
| VSI | Virtual Storage Interrupt |
| WAN | Wide Area Network |
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