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The concept of managing IT services for the improvement of business functions is not new; it predates ITIL. The idea of bringing all of the Service Management best practice together under one roof however was both radical and new. The first series of ITIL amalgamated Service Management from an IT standpoint but could have done more to capture the interest of the business. The Business Perspective series was published to bridge the gap between business and IT management and although a success, the series was published at a time when the original ITIL guidance was becoming outdated in some areas. The impact of the new series was therefore limited in the market, but a catalyst in the Service Management industry.
ITIL was originally produced in the late 1980s and consisted of ten core books covering the two main areas of Service Support and Service Delivery. These core books were further supported by 30 complementary books covering a range of issues from Cabling to Business Continuity Management. In this revision, ITIL has been restructured to make it simpler to access the information needed to manage the services. The core books have now been pulled together into two books, covering the areas of Service Support and Service Delivery, in order to eliminate duplication and enhance navigation. The material has also been updated and revised for consistency and sharpness of focus. Lastly, the material has been re-engineered to focus on the business issues of infrastructure management as well as to ensure a closer synergy with the new IS guides published by OGC.
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